The largest global network of buyers and sellers
40,000+
27 of 50
10 of 20
7 of 10
Business outcomes through e-commerce excellence
Customer stories
Brands & Suppliers
Retailers
Challenge
Launch in new marketplaces quickly and efficiently while optimally managing e-commerce as it learned more about its target customers.
Solution
Simplified and automated marketplace management processes, as well as new opportunities with major fashion retail sites.
Outcomes
67%
Case study: Managing Superdry’s marketplace presence as it expanded internationally
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Challenge
The M&S teams aimed to strike a delicate balance: prioritising customer satisfaction by addressing specific cases and exceptions, all the while recognising that suppliers are specialists in their respective product categories.
Solution
Using a drop-ship model protected M&S profitability and their supply chain as they scaled third-party brands at M&S.com.
Outcome
9.2
Case study: Enhancing the M&S customer experience and grew revenue without inventory cost and complexity
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