The Situation
When starting out, This Is It began by manually writing and entering all of its product descriptions for eBay and Amazon. This was a very time-consuming task for This Is It’s team and restricted how many products they could list. The company used its website as the hub for its inventory data, so the team had to copy and paste product details to the marketplaces and update the quantity each time a product was sold.
‘We realised immediately that automation would be needed for us to scale on marketplaces,’ said Josh Piercy, online retail manager at This Is It. ‘eBay was a great success for us from the onset and we were under pressure to get more and more products live on that channel.’
This Is It began working with a provider who built a bespoke integration for them to list on marketplaces. The automated system took pressure off the e-commerce team, but any changes to eBay or Amazon’s requirements meant that the integration needed to be rebuilt, which took time to implement.
In July 2013, a heatwave in the UK caused a surge in sales of leisure goods for This Is It. However, during this peak selling time, This Is It discovered their integration solution had a limit on the calls that could be made on eBay’s API, causing their automated system to crash during peak summer trading. At this stage, it became clear that the company had physically outgrown its solution and needed a robust platform to help scale its business.
The Solution
This Is It began using Rithum Marketplaces to list on eBay and Amazon. From one integration point, Rithum enables This Is It to list products faster, optimise listings for more sales and manage fulfilment easily across multiple marketplaces.
‘It was immediately clear that Rithum’s relationship with global channels meant that we were always a step ahead. If any new features, best practices or category changes are made in a marketplace, the changes are made in Rithum immediately. Not only has this kept us ahead, it means we’re future-proofed against any industry shake-ups,’ said Piercy.
The Results
Based on its success in the UK, This Is It decided to grow its business into Europe. With Rithum’s support for over 40 marketplaces globally, This Is It was easily able to expand into new regions. ‘We started out by selling to Amazon Germany. It was a seamless launch as all of our data was already in Rithum.’
Following on from its success using Rithum Marketplaces, This Is It turned to Rithum to automate and optimise its digital marketing campaigns. The company had been manually managing its campaigns on a small budget. When the results were positive, the company decided it wanted to do more with Google Shopping.
‘We had been manually running our digital marketing campaigns ourselves and wanted to expand on this success. However, we were downloading three or four different Excel documents to try to stitch together a plan of where we should allocate our budget,’ continued Piercy. ‘Once we started using Rithum Digital Marketing, all of this became simplified. Now we have insights into product performance that allow us to grow revenue on this channel. The product is easy to use and is helping us thrive on digital marketing channels.’
Since joining Rithum in 2014, This Is It has been able to scale its business and expand to new channels and regions with Rithum. The company now aims to continue expanding to new regions across Europe and begin listing on UK marketplaces such as Rakuten.co.uk and Tesco.
‘Our relationship with Rithum has helped us to significantly scale our business,’ said Piercy. “If we weren’t working with Rithum, we wouldn’t be able to list as many products to as many channels, and we wouldn’t be as successful as we are today.’
